Enxoo this week announced that it has been selected by Upp, a new UK Fibre-to-the-Home (FTTH) provider rolling out next level broadband, to deliver its cloud-based BSS solution ‘Enxoo for Communications’.
Upp is a new FTTH operator in the UK with plans to invest £1 billion to roll-out a full fibre network to more than 1 million premises by 2025 in eastern England.
Enxoo also delivered the front and back-end development of Upp.com, a fully responsive, mobile-ready website that captures data from visitors and customers directly in the BSS. The website features an innovative customer portal for self-service, troubleshooting, billing, and FAQs for the customer.
Upp’s consumer and business customers benefit from Web-to-Lead and Web-to-Order functionality on its website. Through Upp.com customers can check service availability, buy products, upgrade their packages and make or change appointments with service engineers. The seamless integration of Enxoo for Communications with various Salesforce platforms, ERP and other systems provides Upp with a fully automated Lead-to-Cash cycle with zero-touch processes, ensuring full data transparency, operational visibility and efficiency.
Enxoo’s BSS solution is built on the Salesforce platform and features a Product Catalogue, CPQ, Order Management and Service Assurance. The BSS interacts with the website where customers are able to check the availability of services, buy products and manage services. The Enxoo solution is API-ready and will enable seamless communication with UPP’s partners and suppliers.
Artur Ostrowski, Chief Commercial Officer at Enxoo
Upp has made a commitment to customers that will differentiate its offering and deliver seamless experiences. In less than six months, we developed and delivered a solution that has had an immediate impact on how customers engage with Upp.
Alex Marshall, Co-Founder and CTIO at Upp
We started Upp at the beginning of 2021 and went live with the Enxoo-delivered Salesforce solution six months later – all accomplished without a single meeting in-person. That is a remarkable pace and a testament to Enxoo’s highly skilled team. They are as enthusiastic to be part of our project and our ambitions as we are.
