Vivo, the Brazilian subsidiary of Telefónica Group, has partnered with Netcracker Technologies to help in automating its B2B digital transformation program by implementing service order management and professional services – including testing, migration and implementation – to improve customer experience and simplify its order processing system.
Netcracker will provide several components of its Service Management & Orchestration, part of Netcracker Digital OSS, including Service Catalog, Service Inventory and Service Orchestration, which utilize intent-based orchestration, standard models and closed-loop control to automate services across different vendors, technologies and cloud platforms.
This phase of Vivo’s digital transformation program will result in faster time to market for new and bundled services, greater productivity and increased sales, said Netcracker.
Andre Kriger, CIO at Vivo
Netcracker’s experience, expertise and technology give us the tools to effectively streamline order management and provide an omnichannel customer experience.
Fabio Gatto, General Manager at Netcracker
Vivo is committed to providing customers with a new level of service. Automating order management is a key step of this process, and we are excited to be the ones to help them achieve it.
