RS Components (RS), a global omni-channel solutions partner for industrial customers and suppliers, has chosen Orange Business Services as its single end-to-end managed services provider.
Orange will carry out a major transformation of RS’ entire global infrastructure, digitise its sales processes and move its contact centre activities to the cloud. These projects are a central part of RS’ digital transformation, which is designed to reduce costs, modernise its network capabilities and bring on board new technologies.
They include SD-WAN and telephony upgrades to future proof its business. With a fully integrated ecosystem that integrates connectivity, cybersecurity, collaboration and customer experience within a single managed platform, RS can run its business online remotely across thirty-two countries. It also allows the company to create new services and maintain its position in a highly competitive marketplace.
The solution increases business agility, meets PCI DSS regulatory compliance mandates, and simplifies RS’ business processes, said Orange Business Services. Importantly, it ensures that customers and partners have a consistent experience through multiple channels of engagement, both telephony and online. Orange has upgraded the company’s workspace capabilities through the integration with Microsoft Teams, which enables contact centre agents to work remotely.
Jes Riley, VP IT Operations, RS Components
The new Orange Business Services infrastructure supports a secure, resilient, futureproofed omni-channel offering, while supporting our remote working strategy.
Kristof Symons, EVP, International, Orange Business Services
With their contact centre solution providing a significant revenue stream and vital to their future business success alongside their network infrastructure, it was important that RS chose a partner that could support them to achieve their digital ambitions.
