BICS recently announced that it has been appointed as the main provider of managed roaming services by telecoms operator in Brunei Unified National Networks (UNN).
Comprising three mobile sales companies, UNN sought to consolidate roaming services to advance its capabilities and ensure a seamless experience for both inbound and outbound travellers. By appointing BICS to manage roaming operations, UNN has accelerated this consolidation, reduced roaming complexity, and ensured subscribers can benefit from complete voice, SMS, and data roaming services wherever they travel, and support visitors to their network with premium-quality services.
Through the collaboration with BICS, UNN’s partners providing retail services based on UNNs network will now benefit from BICS’ full managed roaming services which includes:
· Increased operational efficiencies with end-to-end management of global voice, SMS and data roaming.
· Expert round-the-clock support in proactive testing, monitoring and troubleshooting, providing ‘Follow the Sun’ customer support.
· Enhanced customer experience through value-add services, such as VIP monitoring, ensuring tailored testing of roamer experience for dedicated individuals ahead of their travels.
Roaming is an integral part of the mobile user experience for those living and travelling in Brunei. The country has high frequency travel connections, both between the neighbouring countries of Malaysia and Indonesia, and further afield.
Dr Steffen Oehler, CEO UNN Brunei
The roll-out of advanced roaming capabilities has enhanced the service for our country’s mobile users, and helped bring us one step closer to our goal of a more connected and digitally integrated future.
Malcolm Chan, Managing Director, Asia, BICS
By optimizing management of roaming operations through BICS, UNN Brunei is able to focus on accelerating its growth strategies, while delivering a seamless roaming experience for subscribers.
