Nexign and MegaFon, the pan-Russian operator of digital opportunities, this week announced that have completed the project of unifying billing systems for all 8 MegaFon’s subsidiaries on a single BSS platform.
The companies also migrated subscriber data to the new environment with no impact on customers.
The need to go beyond classical telecom services pushed MegaFon to transform the billing core and develop a unified billing system in order to facilitate digital transformation. Among the strategic goals of the project were the reduction of total cost of ownership (TCO) by 20–30% and acceleration of new product launches.
In the course of the project, 7 billing systems utilized in MegaFon were replaced with a single solution. The process was seamless for customers, and the specifics and working arrangements of individual organizations was taken into account during the migration of the B2X segment.
Sergey Nikiforets, Director of Digital Services at MegaFon PJSC
We pursued a number of goals traditional for large companies. Aside from optimizing TCO and shortening the time to market for new services, we aimed to improve the customer experience and, as a result, facilitate digital and business transformation.
Igor Gorkov, CEO of Nexign
The Nexign team carried out a comprehensive transformation of the operator’s systems, which enabled MegaFon to not only improve business efficiency and enter a new phase of development, but also to ensure customer loyalty while maintaining a high level of service in all regions.
