CSG on Tuesday announced an extension of their multi-year agreement with Telenor Global Services.
As part of the expanded engagement, CSG will deploy its innovative, cloud-based digital wholesale solution suite to simplify and streamline Telenor’s operations.
CSG is shifting Telenor’s on-premise wholesale network to a cloud-based SaaS system that will optimise the operator’s routing, enable hands-on control, increase visibility in its intercarrier business, and lower capital and operating expenditures.
In addition, CSG’s digital wholesale solution:
- Drives efficiencies and new functionalities: Uses one single point of contact, allowing Telenor to focus on the business of trading and routing traffic while driving efficiencies and providing new functionality.
- Grows revenue: Provides full support for origin-based routing and optimised features for network provisioning, positioning Telenor to stay on top of their cost base, grow revenue, and quickly update numbering plans.
- Enhances customer experience (CX): CSG will support Telenor in creating bespoke customer products and the ability to react quickly to customer demands for individual routing and pricing.
Tone Snellingen, chief sales officer, Telenor Global Services
Using CSG’s digital wholesale solution suite, we can increase quality, speed, and responsiveness for our customers, while driving efficiencies through development and process improvements.
James Kirby, Head of CSG's EMEA business
As Telenor looks to extend its industry leadership, we are excited to leverage our digital wholesale expertise to help them automate their business processes, manage risk, and control costs.
