As part of the Digital Experience Monitoring - Telco's Next Gamechanger' campaign, The Fast Mode spoke to Adnan Rahić who is a Software Engineer at Sematext on how DEM is shaping enterprise IT monitoring as the adoption of Cloud and SaaS becomes increasingly widespread, and as the 'new normal' introduced by the recent pandemic creates new security vulnerabilities and performance implications. The interview is as follows:
Why is there so much interest in DEM?
Modern applications are popularly consumed through a variety of different mediums such as browsers, mobile applications, and APIs. The user experience of an application across these mediums depends not only on the application performance but also on user-level factors like device capabilities, geographic location, connection speed, etc. To provide a positive user experience across all mediums it's important to understand these factors and optimize and adapt your application to your ideal user profile.
DEM provides the ability to understand user capabilities, behavior, and monitor the performance in real user scenarios. DEM also provides the ability to simulate these scenarios in lab conditions, proactively monitor your application performance from an end-user perspective, set performance thresholds, and alert you when these thresholds are exceeded.
Adnan Rahić, Software Engineer, Sematext
How does DEM change existing enterprise IT and application performance monitoring?
Traditional monitoring solutions monitor the performance from an application perspective. DEM monitors the performance from the user's perspective i.e., how the user is experiencing the application performance.
DEM combined with APM and logs gives an end-to-end picture of the application performance. This complete picture helps to quickly identify performance bottlenecks and makes debugging a whole lot faster.
What are your key solutions for DEM?
Currently, Sematext provides the three following solutions for Digital Experience Monitoring:
- Sematext Experience - Monitor real user performance across all devices
- Sematext Synthetics - Monitor uptime, API & Web performance and simulate user journey
- Mobile Application Logs - Mobile Logs Monitoring - Collect & analyze application logs from the user’s device
The above solutions provide pre-defined, ready-to-use reports to visualize user & application behavior across various dimensions.
What are some of the challenges you foresee in getting more enterprises to adopt DEM?
Corporations need to adapt to the new paradigm where the focus is on delivering the best end-user digital experience even if they can control all the factors such as device capabilities.
In an organization, different teams will be responsible for web, mobile, and application development. Each team has its own goals and objectives. With DEM all these teams can come together with a common goal of improving the end-user experience.
