Amdocs this week announced that Telefonica Vivo has extended its Amdocs partnership with the signing of a multi-year managed service extension agreement in support of VIVO NEXT postpaid and FTTH consumer business.
In addition, Telefonica Vivo selected a next generation data management solution based on Amdocs DataONE that will support Telefonica Vivo in its digital engagement with customers.
Vivo is the leading telecommunications company in Brazil, serving nearly 100 million customers, and the largest Telefónica Group operator in Latin America.
The two companies also announced hitting a significant delivery milestone in the migration of B2C postpaid subscribers to the market-leading digital business system from Amdocs. Most of the migrations were achieved while working remotely during the COVID-19 global lockdown, using new methodologies, business process best practices and various collaboration and deployment tools with no impact to service quality. In the move of subscribers from legacy systems to a modernized digital platform with industry leading capabilities from Amdocs, Telefonica Vivo will be able to drive better intelligence into their core operations for increased business velocity of new revenue, new services and improved customer experiences.
André Kriger, CIO at Telefônica Vivo
The Amdocs solution will be the anchor to our system architecture to provide the best mobile, fixed and converged solution to our most valuable B2C customers.
Gary Miles, CMO, Amdocs
With the tight collaboration between our IT technology and business management teams, we’re incredibly proud of achieving this significant delivery milestone and are well positioned to migrate all of Telefonica Vivo’s B2C subscribers to Amdocs.
