Zyxel Communications LATAMand Axiros, a company providing customer experience solutions for telecoms and Internet of Things (IoT), have announced a partnership to provide Remote Device Management for an entire CSP network in South America region.
To meet the needs of their customers, this initiative offers CSPs a solution to optimise provisioning and management of complex network equipment via service automation. The Axiros AXESS product line also allows providers to communicate directly with end users' equipment providing:
On top of these features, providers can integrate this solution into their OSS/BSS ecosystem. This enables use cases which require access to detailed customer information in a support call. The solution brings significant reduction in the CSP's operating costs, since it reduces the number of technical visits by about 20%, in addition to providing a 15% drop in the average time of calls to call centers.
Giovani Pacífico, Director of Products and Sales at Zyxel Communications Brazil
Being able to provide this robust level of efficient management and performance optimization to our customers only proves our commitment to bringing solutions and services that go beyond our products.
Mauricio Fernandez, General Director of Axiros Latam
For us, the partnership with Zyxel could not be more significant, as it represents the endorsement of our solutions by a globally recognized company.
