Amdocs and Vodafone Idea announced the successful migration of Idea postpaid customers to Amdocs’ digital monetization system.
One of the world’s larger and more complex postpaid migrations, the consolidation will offer improved customer service and digital experiences to Vodafone Idea’s customers.
Most of the migrations were achieved while working remotely during the global lockdown, using new methodologies, best-in-class practices and various collaboration and deployment tools. VIL in partnership with Amdocs mobilized the data flow management for the consolidation of its digital business systems, to further improve the business agility and simplify operations.
Vishant Vora, CTO, Vodafone Idea
The partnership will enable VIL to further modernize, automate, and digitize operations, thereby providing an enhanced customer experience to our postpaid customer base.
Gary Miles, CMO, Amdocs
We’re proud to have partnered with VIL for the migration of customers to the Amdocs digital monetization system, which will further ensure streamlined and improved operations for the merged entity.
