Netcracker Technology on Tuesday announced that Telenet, the largest cable broadband service provider in Belgium, has gone live with Netcracker’s Digital BSS enabling the company to streamline, simplify and standardize billing processes, deliver new digital services faster and provide a better customer experience across business lines.
Telenet is using Netcracker’s Customer Management solutions, Customer Information and Order Management, Customer Care & Problem Management, Loyalty Management, Contract & SLA Management and Configure, Price, Quote (CPQ), to deliver exceptional customer experience. To accelerate revenue streams, Telenet has deployed Netcracker’s Revenue Management offerings including, Online Charging System, Converged Rating & Charging, Customer Billing Management, Collections Management, Voucher Management and Active Mediation.
The expanded offering allows Telenet to deliver digital business services and ensures the seamless integration of new BSS capabilities. Telenet will also continue to utilize Netcracker’s OSS capability to efficiently use network resources.
Additionally, Telenet utilized Netcracker’s Professional Services to successfully execute this large-scale transformation program. Services included Project Management, Program Governance, Solution Delivery, Integration, Testing and Support & Maintenance.
Micha Berger, CTO, Telenet
Netcracker continues to demonstrate its ability to innovate and to adapt & improve allowing us to keep a focus on our long-term objectives.
Mitat Kizilelma, VP, EMEA, Netcracker
Our long-term partnership with Telenet shows that we can help service providers transform and continually evolve so they can meet internal, market and customer expectations.
