O2 Offers Queuing, Appointment and Location Intelligence Tools to Businesses in the UK

O2 Business recently announced a new suite of digital solutions to help get people and businesses back to work safely, building customer confidence. 

Virtual queuing, staff scheduling and appointment booking technologies have proved so successful in allowing O2 to reopen its retail stores, that these solutions are being offered to a range of O2 customers including retailers, supermarkets, stadia and healthcare businesses.

To ensure businesses are armed with the necessary insight to manage the reopening of the economy, O2 is also offering optional access to O2 Motion – the big data and insights arm of the business to its Business customers, a powerful tool to support their planning. O2 Motion helps organisations understand the location, movement and demographic profile of people across the UK. It provides aggregated, anonymised insight that protects individual privacy.

Since the start of the pandemic O2 Motion has been supporting government agencies, transport bodies, train operating companies and academic institutions by supplying daily insight on population movement, split by age bracket and gender. This has helped us understand how COVID-19 is spreading and can help businesses plan for the reopening of the economy.

O2 has been using a virtual queuing system to reinforce social distancing measures since it reopened on June 15. The software, supplied by retail technology company Qudini, allows customers walking into O2’s stores to join a virtual queue and receive real-time text message updates on their position in the queue, a wait-time estimate and when an O2 advisor is ready for their one-to-one appointment.

Workforce scheduling automation software, provided by Rotageek, helps to automate labour scheduling in order to free up associates for higher value, people-focused work.  The platform fully manages the staff scheduling workflow, using real-time customer data to create optimised rotas for stores.