CSG and Mediacom Communications on Thursday announced an extension to their 23-year relationship, with CSG continuing as the sole provider of billing services to all of Mediacom’s customers through 2025.
Mediacom Communications is the 5th largest cable operator in the U.S. serving over 1.3 million customers in smaller markets primarily in the Midwest and Southeast.
As part of the five-year extension, CSG will continue to support Mediacom’s strategy to proactively engage their customers, reduce contact center cost, and increase customer satisfaction. In addition to billing, customer care and business operation solutions, Mediacom will leverage additional CSG capabilities including check verification, check refunds, and check recovery.
CSG claims that its revenue management and digital monetization solutions support hundreds of millions of subscribers worldwide.
Tapan Dandnaik, SVP, Customer Service and Financial Operations, Mediacom Communications
Mediacom is committed to ensuring our customers remain our number one priority by providing an experience that is simple and seamless, while providing them with the best communications technology in the market.
Darla Thompson, VP, Strategic Business, CSG
As Mediacom continues to introduce leading-edge solutions, CSG is proud to serve as their trusted business partner and help them deliver advanced video, voice and data services to their customers.
