MTN, the leading provider of mobile telecommunications services across Africa and Middle East, has selected Tecnotree as the strategic partner for its Digital Transformation journey.
MTN Ghana is the first country to commence the multi-phased Digital Transformation journey. Under the agreement with MTN Ghana, Tecnotree will deploy its Digital BSS Suite 5 to help accelerate the operator’s business growth as well as increase agility and operational efficiency of their IT systems.
The new partnership agreement will help MTN to achieve this by enabling digital experiences across all its business processes and channels along with delivering a consistent, seamless and personalized customer experience.
Apart from the key functionalities to help MTN manage their business goals and improve revenues, the multi-phased strategic transformation project will upgrade the existing Tecnotree systems to the-state-of-the-art Tecnotree Digital Stack comprising of Digital Customer Lifecycle Manager, Digital MyLife Dashboard, Digital Catalog Manager, Digital Convergent Billing System, Digital Order Manager, Digital Loyalty Manager and Digital Accelerator Platform.
Dirk Karl, Group Executive and Chief Procurement Officer, MTN Group
This partnership represents another significant milestone in our digital transformation strategy at MTN Group. An integrated digital ecosystem is the cornerstone for delivering operational efficiencies and a more enhanced customer experience.
Padma Ravichander, CEO, Tecnotree
I am glad to see that Tecnotree enhances its partnership with MTN Ghana and facilitates the creation of a “Digital Model Opco” – the first of its kind in the region.
