Calix announced that Liberty Communications is accelerating the journey to the smart home with Calix Professional Services. Calic claims that this is cutting installation times by as much as 50 percent and dramatically reducing follow-up truck rolls to the delight of their subscribers.
The regional communications service provider (CSP) began offering managed Wi-Fi in mid-2018, but when uptake rates trailed industry standards, it recognized a knowledge gap. Calix Professional Services helped accelerate this initiative, working directly with Liberty’s technicians, arming them with best practices for delivering, troubleshooting, and managing advanced Wi-Fi services and helping them refine their own installation processes. Most prominently, the Liberty team learned to leverage the insights of Calix Support Cloud to ensure technicians were properly placing Calix Wi-Fi systems to maximize the subscriber experience, says Calix.
As part of this engagement, the Liberty team was introduced to the Revenue EDGE, a subscriber experience solution that promises to transform CSP business models. This solution integrates the subscriber insights needed (EDGE Insights) with cutting-edge premises systems (EDGE Systems) along with simple tools to manage the experience (EDGE Services) and new subscriber services that can be quickly monetized (EDGE Suites). All of this is supported by a family of professional services and go-to-market programs (EDGE Enablement). Consequently, Liberty is now piloting the EDGE Systems to begin delivering the ultimate in-home connectivity experience with Wi-Fi 6.
Marcus Behnken, Plant Operations Manager, Liberty Communications
The service more than met our expectations of getting our field installers’ knowledge up to speed and armed our technicians with the best practices on how the Wi-Fi network should perform within a subscriber’s home.
Matt Collins, CMO, Calix
The knowledge and best practices from the Calix Professional Services team also position Liberty to continue expanding the subscriber experience with EDGE Insights and EDGE Systems.
