Swiss telco Salt announced the supplement of ASSIA CloudCheck Analytics including the CloudCheck TruSpeed solution and CloudCheck Wi-Fi diagnostics modules to improve Quality of Experience for its Fiber 10 Gbit/s residential ultra-fast broadband service.
The CloudCheck Analytics cloud-based service improves the Quality of Experience for customers by measuring, diagnosing, and proactively recommending actions to improve and solve in-home Wi-Fi networks' sudden and recurrent issues using contextual analytics and machine learning. The solution will be offered to Salt's residential broadband customers who will be using Salt's ultra-performing Fibre Box residential gateway.
As part of their CloudCheck Analytics implementation, Salt is deploying the CloudCheck TruSpeed solution, which accurately measures broadband and Wi-Fi speeds within the home, as well as the CloudCheck Wi-Fi Diagnostics modules, which proactively identify issues of coverage and device obsolescence, and make pertinent in-home configuration and load-balancing recommendations to customers and customer care agents to improve Quality Of Experience.
Pascal Grieder, CEO, Salt
ASSIA CloudCheck Analytics gives us the additional data and visibility we need to understand the patterns that can affect in-home Wi-Fi performance.
David Stevenson, Chief Revenue Officer, ASSIA
Salt is a forerunner in seeing the opportunity to deliver customer satisfaction by taking responsibility for the performance of home Wi-Fi. Their commitment to accurately measure broadband and Wi-Fi speeds, diagnose issues, and proactively maximize network performance aligns perfectly with our mission at ASSIA.
