Amdocs announced that XL Axiata, one of the leading Indonesian communications service providers, will deploy the amdocsONE consumer experience and monetization solution under a multi-year managed digital transformation agreement.
Under the agreement, Amdocs will modernize, automate and digitize XL Axiata’s postpaid, prepaid mobile, consumer and enterprise fixed-line businesses. The amdocsONE cloud-native open and dynamic portfolio will allow XL to digitize the sales and ordering experience, consolidate multiple catalogs into a single solution, and better manage their marketing with more targeted and intelligent campaigns, tailored to the specific needs of each customer.
The expanded managed services agreement also includes Amdocs Smart Operations (SmartOps). SmartOps manages the hybrid IT complexity by continuously enhancing operational efficiencies using advanced automation and machine learning, coupled with an innovative implementation of Site Reliability Engineering (SRE) methodologies. This will enable XL to quickly launch new services and fully digitize the customer experience without impacting ongoing services.
Dianty Yosetya, CTO, XL Axiata
Our partnership with Amdocs over the years has enabled us to achieve this. Furthermore, with this managed digital transformation, we will quickly realize the objectives of our digital journey, setting a new benchmark with exciting services and experiences for our customers.
Gary Miles, CMO, Amdocs
XL Axiata is a consumer-centric brand focused on delivering a compelling customer experience. Taking a managed service, iterative approach to digital transformation will enable XL to do this while reducing risk and costs.
