Infosys Finacle, part of EdgeVerve Systems, a wholly-owned subsidiary of Infosys and Standard Bank, Africa’s biggest lender by asset size, announced the bank’s adoption of the Finacle Mobile Teller Solution to digitize its banking services across its branches in the African continent.
Standard Bank is now live on the solution in 107 branches across five countries – Lesotho, Zimbabwe and Malawi, Zambia, eSwatini, all implemented in just 22 weeks. The solution is currently in Implementation for Ghana and Tanzania and will be further planned in a phased manner across Standard Bank's Africa Regions countries.
Finacle Mobile Teller, the comprehensive, enterprise level tablet based solution comes with designated workflows for each role – teller, relationship manager and agent. With an interactive user interface, intuitive navigation, an offline mode of operation and inbuilt analytics engine, tellers will be empowered to provide personalized services on-the-go and virtually eliminate waiting in queues.
Consolidation of data exhaustive teller screens and optimization of teller applications, has reduced it from 17 to just five single-click selections. This has resulted in an average service time of less than 50 seconds, improving turnaround time on transactions (TAT) by over 40%, and thereby reducing waiting time for customers, claims Infosys Finacle.
Sajit Vijayakumar, SVP and COO, Infosys Finacle
The key component of a truly digital transformation is getting the customer experience piece right. We are delighted to see the impact of the Infosys Finacle Mobile Teller Solution in Standard Bank’s mission to digitize its branches.
Klaas Kruger, CIO, Africa Regions, Standard Bank
The implementation of ‘Moby’, Finacle’s Mobile Teller Solution as we call it, has been a significant step in our journey towards customer centric digitization and process optimization.
