Eastern U.S. cable operator RCN has selected Netcracker's Revenue Management solution to improve efficiencies at RCN, Grande Communications and Wave Broadband.
RCN provides digital TV, phone and internet services for residential and business customers in New York, Boston, Chicago, Metro D.C., Philadelphia and the Lehigh Valley in Pennsylvania. Its sister companies, Wave Broadband and Grande Communications, deliver internet, TV and phone services across Washington, Oregon and California and Texas, respectively.
RCN, Grande and Wave will use Netcracker's platform for standardizing all billing-related processes across its seven offices and plans to use these solutions to deliver the best possible customer experience.
Netcracker's next-generation Revenue Management solution will replace third-party legacy billing systems with a common platform for the service providers business lines that will ultimately improve customer experience. The solution will enable the companies to converge across all combinations of network technologies and reduce redundancies while improving efficiencies.
Robert Roeder, EVP and Chief Development Officer, RCN, Grande and Wave
Our BSS partnership with Netcracker ensures that we have the capabilities and the support we need to optimize revenue management and customer experience across both B2B and B2C operations.
Rohit Aggarwal, GM of North America, Netcracker
The North American cable market is experiencing a lot of consolidation, which creates more pressure for operators to differentiate themselves through the delivery of superior customer experience.
