BearingPoint and A1, Austria’s leading communications provider and part of A1 Telekom Austria Group, announced the completion of their Next Generation Service and Resource Order Management (NGSOM) project.
Using the BearingPoint//Beyond Infonova digital business platform, A1 has significantly reduced the number of systems and complexity in its OSS (Operations Support System) environment, claims BearingPoint. This has enabled the creation of a seamless order management process to support all lines of business, bringing mobile service orchestration onto one platform together with TV and fixed line service orchestration.
As part of its NGSOM project, A1 had to undertake a radical approach to its OSS transformation – which comprised many disparate systems and complex underlying business-critical processes stemming from a long history in the telecommunications business. To do so, it needed to implement a single streamlined, automated platform for consolidated management of all service order communication to its underlying OSS.
Since the implementation, A1 has seen a significant increase in speed of order fulfilment, significant improvement of provision failure rates due to the automation, and better assignment and handling of tasks for the operations team, claims BearingPoint.