Ericsson has been selected by Telefónica Movistar México, a subsidiary of Telefónica South America, to deploy the Service Operation Center (SOC) platform to enhance subscribers’ experience through Ericsson Expert Analytics.
The new SOC platform, based on Ericsson’s solution, will be deployed to gain visibility of Telefónica Movistar México’s service operations, quality, and end-customer experience. This will give the service provider actionable insights in real-time to help improve service quality and increase customer satisfaction.
This new solution will complement other services and solutions already provided by Ericsson, such as preemptive network support services, that enable early detection of critical issues and prevent incidents, resulting in improved operational efficiency and improved network quality.
Hector Gimenez, CTO, Telefonica Movistar, Mexico
With Ericsson Expert Analytics we can now get a complete end-to-end view of our services, along with real-time insights, that allow us to accelerate decisions and actions that enhance the experience for our subscribers.
Arun Bansal, President and Head of Ericsson in Europe and Latin America
This visibility highlights opportunities to improve the customer experience in a wide range of areas, resulting in higher levels of customer satisfaction and loyalty. These are key metrics for service providers to increase revenue.
