Zinc, a San Francisco-based enterprise communication platform, announced an $11 million funding round led by a strategic investment from GE Ventures.
As part of the strategic investment, Zinc reveals an integration with GE Digital’s service management platform Predix ServiceMax.
The jointly developed solution enables field service teams to communicate in real-time, and specifically correlated to Predix ServiceMax work orders, accounts, installed products and contacts.
By connecting field technicians and enabling them to share real-time knowledge within the context of the task at hand, Zinc and Predix ServiceMax together improve completion rates, drive productivity and increase employee engagement.
Zinc's All Mode Communication platform for deskless workforces offers a secure way for field-based workers to easily and quickly communicate in any mode, including text, voice, video, and push-to-talk, as well as receive important or urgent company messages and broadcasts.
With this integration, Predix ServiceMax and Zinc streamline how customers are serviced end-to-end. When questions or issues are encountered in the field, technicians can easily create a conversation with the relevant people, history and context of the work order or product they are working on. All communication history is accessible via quick links from Predix ServiceMax for future review, analysis and customer success initiatives.