ASSIA (Adaptive Spectrum and Signal Alignment) announced the widespread deployment of ASSIA’s CloudCheck software solution for Wi-Fi monitoring and optimization across Telefonica’s Latin American Networks.
This cloud-based product manages Wi-Fi at customer premises with diagnostics and optimization for improved performance and service delivery to Telefonica’s growing base of broadband subscribers.
The CloudCheck solution is a highly scalable, big-data-analytics, and machine-learning platform that enables Telefonica call-center agents and field technicians proactively to detect and resolve subscriber Wi-Fi issues while automatically optimizing Wi-Fi performance for their subscribers. This improves Telefonica’s customer experience while also driving down support costs significantly.
The CloudCheck product is the latest addition to the suite of ASSIA software solutions currently deployed at Telefonica in Latin America: DSL Expressed® software for diagnostics and optimization of high-speed DSL networks, GPON Expressed software for diagnostics of GPON networks, and Clearview® software for precise network analysis and recommendations for customer care agents and field technicians.
With the CloudCheck product deployment and Clearview software, Telefonica now has end-to-end network visibility and management from the central office into the home.
Eduardo de Santos, Customer Service Delivery Director, Global Network & Systems, Telefonica
Telefonica is very pleased with the current features available in the solution, especially diagnostics and optimization for band steering, support for extenders, and care recommendations for providing better service and support to clients and internal proactive maintenance policies.
John Cioffi, CEO & Founder, ASSIA
The combination of Expressed DSL, Expressed GPON, and now CloudCheck all under ASSIA’s Clearview diagnostic umbrella will provide an end-to-end hardware agnostic solution for Telefonica technicians and care centers. Telefonica recognizes the challenges with home Wi-Fi networks are only going to intensify with the increase demand for video and IOT.
