Finnish telecom operator DNA has signed a multi-year service contract extension with Qvantel to provide and support all of the BSS solutions of DNA with Qvantel Digital Business Support System as a Service (BSSaaS).
DNA operates in the highly competitive Finnish market, which is characterized by very high mobile terminal penetration, unlimited data plans, and advanced customer base with elevated expectations for digital customer experiences in all steps of the customer journey.
To compete in markets like this, operators need to pay attention to business efficiency with competitive BSS cost base and focus on a high level of automation, said Qvantel.
They also need agility of business for staying on the edge of customer expectations, the ability to rapidly react to competitor’s moves, and to be able to meet, exceed and carefully monitor customer satisfaction across the customer touchpoints.
Janne Aalto, CIO, DNA
Co-operation with Qvantel gives DNA a flexible and trusted model of co-operation, which is of paramount importance when responding to customers’ ever changing and increasing expectations in a very competitive market place.
Eugene Sarmiento, Chief Sales and Marketing, Qvantel
We are committed to their success and growth through the enhancements of the digital customer experience and entry into new lines of business. Our customers’ success is #1 in our agenda and this long term partnership is proof of joint success with Qvantel’s Digital BSSaaS.
