Altice US has extended its partnership and entered into a multi-year agreement with Amdocs for key business and operational support systems.
The arrangement will help accelerate the migration to a single Altice USA platform, simplify and modernize technology operations and provide a better experience to Altice USA customers.
As Altice USA continues to integrate its Cablevision and Suddenlink legacy business and operating systems and platforms, it is supported by a hybrid solution combining architecture developed by Altice Labs as well as systems from Amdocs, enabling a simpler, more agile and efficient customer-centric system.
According to Amdocs, the solution enables Altice USA to quickly and flexibly design and launch new innovative offerings and bundles, accelerate order orchestration and fulfillment over its existing fiber infrastructure and next generation fiber network, enable superior omni-channel customer service experience, and future-proof its systems to prepare for next-generation products and services.
Hakim Boubazine, Co-President and COO, Altice USA
By combining the technological strengths of Altice with the capabilities of Amdocs, we are creating a unique infrastructure that will enhance and unify the customer experience we offer in the U.S. as we launch new, innovative products and services for our customers.
Eric Updyke, Group President, Amdocs Services
Altice USA is a major powerhouse, delivering broadband, pay television, telephony services, Wi-Fi hotspot access, proprietary content and advertising services to residential and business customers.
