Incognito Software Systems this week announced two wins from telecoms operators – one based in the United States and the other in Chile - where they have chosen Incognito’s network analytics solution to improve quality of service (QoS) by enabling network planners to proactively align investments to the necessary service areas.
The two new customers’ geographic regions provide unique physical challenges for telecom providers trying to maintain a high QoS for their subscribers. Given these natural obstacles, which include mountainous terrain and harsh winters, each provider needed a solution that allowed them to truly understand their current network in order to pinpoint areas for improvement before delving into difficult upgrades with high capital expenditures.
The Incognito capacity planning solution’s ability to look inside the network, provide usage insights, identify areas of congestion, and even simulate the effect of subscriber plan changes made it the perfect fit for both providers despite the thousands of miles between them, said the company.
By combining subscriber and network data, service providers can predict which network elements or service areas are trending into failure, enabling network planners to make proactive decisions to prevent outages and improve QoE. In addition, Incognito’s network analytics solution enables service providers to monetize subscriber behavior with data-driven personalized offers, such as fair-use policies that police heavy-bandwidth consumers, or implement new usage-based monetization strategies.
Incognito also announced the appointment of David Sharpley as Chief Operating Officer (COO) as it continues its rapid growth. As COO, Sharpley will lead all functional aspects of the corporation including sales, professional services, product development, marketing and customer support.
David Sharpley, COO for Incognito
With our network analytics solution, these two providers are now able to go a step further: not only can they view the current performance and capacity of their networks, but they can simulate upcoming adjustments in subscriber plans and see into the future to determine where investments will be needed. This empowers service providers to offer the right services to the right customers and make effective, data-supported capital expenditures in their networks.
