TDC Group, Denmark's largest telecoms operator, will deploy Mariner's xVu software as part of its strategic initiative to deliver best-in-class customer satisfaction and to enhance the organization's Service Experience Monitoring (SEM) project.
Mariner xVu, a leading global provider of IP video solutions for pay TV, streaming, and broadband/Wi-Fi networks, was chosen for its real-time capabilities, customer care applications, and efficiencies gained through implementation of proven industry best practices.
By providing deep and comprehensive analytics across various delivery platforms, TDC will have a customer view that includes traffic utilization, CPE devices, applications, and services, allowing them to more proactively handle and resolve both network and individual customer issues, said Mariner xVu.
Recently, the company announced that the xVu TV over-the-top (OTT) analysis software platform has reached a milestone of monitoring more than three billion events per week.
Jens Peter Villadsen, VP, IP Services, TDC
We selected the xVu software for its ability to identify the root cause of issues across the service, network, systems and departments -- at a time when our customers are watching more on-demand entertainment on both wired and wireless screens.
Marc Savoie, President of Mariner xVu
Mariner xVu enables operations and customer care teams to manage the next generation of video and high speed broadband experiences. With a view to delight their customers -- not to mention the realization of significant OPEX savings -- operators like TDC are investing in software technology that gives a time advantage, as the volume and speed of video entertainment grows.
