Netcracker Technology, Tuesday announced that Telefónica Business Solutions will leverage Netcracker's full Revenue Management solution, including converged rating and billing capabilities to accelerate the delivery and monetization of new services. Netcracker will provide a complete end-to-end IT stack, including BSS and OSS, for Telefónica’s worldwide Wholesale and Roaming businesses.
Netcracker said it will help Telefónica become more efficient by speeding up service delivery, implementing zero-touch provisioning and unifying product and services bundles through a single catalog.
With a completely integrated business and operations (BSS/OSS) stack, Telefónica Business Solutions will achieve a comprehensive view of its customers across all lines of business, said Netcracker. This will allow for better customer service, accelerated service creation and delivery, optimized end-to-end customer experience and the ability to meet a very demanding set of customer and service-level agreements (SLAs).
This will also allow Telefónica to anticipate and react quickly to the changing needs of its customers' globally connected workforces. Orders and customer requests will be processed more quickly and accurately, bringing services to market faster, added Netcracker.
Additionally, legacy systems will be decommissioned in the process, allowing the company to simplify its network and manage network and customer data more efficiently.
Nicolus Howard, CIO, Telefonica Business Solutions
Our customers expect digital, always-on services and we need to transform how we do business in order to meet and exceed our customers' expectations and continue our profitable growth in the business services market.
Franck De Traglia, Chief Customer Officer, Netcracker
Telefónica Business Solutions is in a great position to capitalize on the growth in business services and we are committed to helping Telefónica lower the cost of delivering those services.
