Latest News | customer service

It hardly needs pointing out that, as the Covid-19 outbreak takes its toll, Communications Service Providers (CSPs) can play a…

Telia Lietuva announced that it has closed all its customer service outlets operating in Lithuania till March 30 and will…

There are some monumental shifts underway in the telecommunications industry as we enter 2020. Communication Service Providers (CSPs) are being…

MTN South Africa recently announced the start of a three-month phased customer migration journey aimed at offering customers improved service…

#1: Customer Engagement 3.0 arrives In 2020, the nature of customer engagement will change as personalisation - how marketing and…

Kcell, the largest mobile operator in Kazakhstan has adopted Speech IVR, a AI-based voice robot for customer service. The Operator…

Singtel last week launched UNBOXED, an unmanned 24/7 pop-up store designed to introduce customers to a new retail experience featuring…

In recent years, there have been a slew of dire predictions that automation and technology will be the major job…

Sprint announced that its customers can now use Apple Business Chat to message an agent, learn about Sprint plans and…