CSG on Monday announced the acquisition of DGIT Systems, a provider of configure, price and quote (CPQ) and order management solutions for the telecoms industry.
The acquisition brings together industry leading solutions specifically designed to streamline the complexities of commercializing the next era of multi-party digital offerings that will drive business growth for communications service providers (CSPs).
Order processing and management is often the root of frustration for CSPs when delivering complex data and digital services to B2B and multi-play B2C customers. As CSPs push to leverage the massive bandwidth and low latency of 5G and edge architectures, order processing demands will continue to rise alongside customer service expectations. By extending CSG’s solution footprint with DGIT’s CPQ and order management capabilities, CSG is primed to help operators tackle one of their greatest challenges and enable them to easily deliver multi-party digital offerings through an ecosystem of partners to all customers so that they can increase customer acquisition, loyalty and satisfaction.
The combined CSG and DGIT solution provides a TM Forum Conformance Certified, modern, open and decoupled architecture that provides the flexibility for CSPs to innovate and implement new digital services.
Ken Kennedy, COO and president of revenue management and digital monetization, CSG
With consumer services at the peak of commoditization, the greatest opportunity now lies in the B2B and B2B2X sectors. This paradigm shift means operators need integrated technologies, like CSG’s monetization suite, that can ease the complexities of delivering dynamic, interoperable ecosystems across a multitude of partners.
Greg Tilton, founder and CEO, DGIT
DGIT’s strategic partnership with CSG highlights the value of our combined portfolio to the communications market. This acquisition brings the advantages of global scale and a world leading monetization portfolio to both DGIT and our customers. Together with CSG, we can help CSPs thrive in today’s digital-first world.
