Cisco last week announced the completion of the acquisition of IMImobile, a leading global provider of cloud communications software and services that manage business-critical interactions at scale.
IMImobile orchestrates, automates, monitors and delivers the customer interactions that drive the best experiences. By combining IMImobile’s solution with Webex Contact Center, Cisco will be able to provide a robust Customer Experience as a Service (CXaaS) offer. This new offering will bring together cloud contact center, artificial intelligence, experience management, collaboration and Communications Platform as-a-Service to create a single solution that will give organizations the ability to provide the exceptional experiences that customers expect.
As previously announced on December 7, 2020, Cisco is paying 595 pence per share in exchange for each share of IMImobile, or an aggregate purchase price of approximately USD $730 million assuming fully diluted shares, net of cash and including debt as publicly reported, and based on the prevailing exchange rate at that time.
Jeetu Patel, SVP and GM of Cisco's Security and Application business
Customer expectations are rising, proving every interaction matters for the brand and the end-user experience. Customers want delightful experiences where they can have two-way interactions with a business exactly when they need to, on the channel they prefer, without having to wait or jump through hoops to prove who they are, and without having to repeat themselves.
Jay Patel, IMImobile CEO
In an increasingly digital world, we will build the most comprehensive platform to orchestrate connected customer journeys. I am looking forward to working with the Cisco team to make this happen.
