Cisco on Monday announced that they have reached agreement to acquire IMImobile for USD $730 million.
IMImobile's cloud communications software and services to further Cisco's vision to create a comprehensive Customer Experience as a Service (CXaaS) offer that gives businesses the ability to deliver consistently enjoyable and rich customer experiences.
IMImobile provides software and services which allow enterprises and organizations to stay constantly connected to their customers through enhanced interactive channels including social, messaging and voice. Following completion of the acquisition, Cisco will be able to offer customer-facing businesses with an end-to-end customer interaction management solution and rich customer experiences, along with the ability to drive faster and smarter interactions and orchestration throughout the lifecycle journey of the customer.
Jeetu Patel, senior vice president and general manager of Cisco's Security and Applications business
We look forward to working with IMImobile to help create a comprehensive CXaaS solution for the market—one that gives businesses a platform to provide delightful experiences across the entire customer lifecycle journey.
Jay Patel, IMImobile CEO
We believe there will be a world of dynamic, always-on connections between global businesses and their customers and the combination of our respective technologies will enable to us make every interaction matter more for our clients.
