Nexign Boosts DEM Portfolio with Acquisition of 99% Stake in STORM Technologies

Nexign, a leading Business Support System (BSS) and Internet of Things (IoT) solutions provider, on Thursday announced that it is acquiring a 99% stake in the authorised capital of the STORM Technologies from the Forpost group.

Nexign plans to strengthen its product portfolio with advanced digital customer experience (DEM) management solutions. Thus, Nexign will help its customers – telco operators – to build relationships with subscribers more efficiently. Meanwhile, STORM Technologies will gain access to the global market and new customers from the telecommunications industry.

The team of STORM Technologies has been developing and implementing automated digital customer experience management systems. These products provide omnichannel communications, which improve the quality of service and reduce the costs associated with user support. Currently STORM Technologies is developing two flagship products:

·       Cascana platform – a software platform that enables companies to rapidly create ergonomic universal workplaces for employees in contact center, front office and customer interaction centers. The platform allows to combine the interfaces of a customer's existing systems, communication channels and security models for better customer experience.

·       Cascana.Customer Engagement Center product – an advanced omnichannel platform for organising a single workplace for a contact center specialist. The platform enables robotisation of service functions, support of interaction via voice and digital communication channels, as well as automation of telemarketing processes, collection of feedback, handling claims and scenario automation of end-to-end business processes.

According to the deal, STORM Technologies will remain an independent brand. Meanwhile, the company will receive access to Nexign’s technological platform and will be able to promote its solutions worldwide.