Beanfield yesterday announced that they will join a select group of telecommunications operators providing Operator Connect for Microsoft Teams.
Beanfield will leverage Operator Connect as part of a comprehensive set of services for organizations transitioning from traditional office phone systems to cloud-based Teams Phone. Beanfield’s Managed Calling for Microsoft Teams is a fully managed deep calling integration for Microsoft Teams to provide a better Microsoft Teams Phone experience for our customers.
Operator Connect is part of Microsoft’s global strategy for enhancing the integration of telecom services with Microsoft Teams Phone, including very stringent requirements. Operator Connect distinguishes itself from traditional Direct Routing solutions by having all telecom services connect directly to Microsoft Azure, cloud to cloud, over fully managed, resilient connections. It also greatly simplifies on-going user administration for IT staff. Beanfield has the distinction of being the third Canadian telecommunications company to become an Operator Connect Partner since the program launched in 2021.
Beanfield’s intuitive self-serve portal leverages the Ribbon Connect for Operator Connect solution and makes it simple for administrators to make day-to-day changes, like onboarding new users. With the tight integration that Operator Connect enables, Beanfield can manage all the complex telecom features, like auto-attendants and call queues, within Teams on their customers’ behalf at no extra cost. Beanfield will also manage everything infrastructure-related, like uptime reliability, quality of service, security, and high-touch on-going support.
An as a Service (aaS) solution, Ribbon Connect for Operator Connect offers portal-based administration tools that enable service providers to simplify selling, provisioning and billing of telecom services, making it easier for businesses to transition from legacy telephony services to Microsoft Teams Phone. Ribbon Connect dramatically reduces the integration efforts typically required to enable Operator Connect by providing pre-assembled API integration, sales enablement and a multi-tier portal. The Ribbon Connect portfolio is built with Ribbon’s proven carrier-grade security products and services, that are already trusted and deployed in many of the world’s largest telecom networks.
Dan Armstrong, CEO at Beanfield
We realized that the process of unifying communications tools is an overwhelming task for IT teams with limited telephony experience. Our approach seeks to relieve IT teams of the operational and support overhead that comes with adopting and managing these solutions. Our in-depth business mapping processes and our white-gloved cutover and on-boarding service assure a seamless transition from legacy systems to full UCaaS.... Our business customers are increasingly adding telecom services to their collaboration solutions as they embrace hybrid work models. Ribbon offers us a turnkey digital engagement model to rapidly deliver telecom services for Microsoft Teams Phone, leveraging Microsoft’s Operator Connect solution. Partnering with Ribbon allows us to become one of a select few providers in Canada to offer their services via Operator Connect, and provide our customers this new capability.
Taimoor Husain, Modern Workplace Strategy and GTM Lead, Telcos at Microsoft
Beanfield’s focus on making the migration to Teams Phone easy for businesses is very much in keeping with Microsoft’s vision for Operator Connect. We’re excited to offer Canadian businesses additional telecom provider choices and we’re confident that Beanfield’s commitment to providing local support makes the adoption of Teams Phone even more compelling.
Dave Shier, Ribbon’s VP of Sales, Canada
Today’s service providers are eager to enable their customers to adopt the kind of modern calling experience that Teams Phone enables and our Ribbon Connect solution facilitates this integration. We’re pleased to extend our relationship with Beanfield as they continue to provide advanced options to their end customers and build on their reputation in Canada as an innovator in the telecom space.
