China Mobile Hong Kong (CMHK) announced the launch of 'Dr. HK', an online doctor consultation and medical app providing all-around online and offline services, with features including electronic health records, online appointment for outpatient clinics, video consultation and medicine delivery.
Dr. HK is jointly developed by CMHK and Heals, the largest digital healthcare platform in Hong Kong. Whilst Dr. HK is equipped to tackle the pandemic with smart, low-touch solution, it aspires to service a broader population in the Greater Bay Area with home care and chronic disease management in the long run.
4 major features - Online-offline Accessiblity to Care
1. Easy access to search for doctors' profiles
With Dr. HK's real-time connection with network clinics, users can now easily view real-time, dynamic status of clinic queues and opening times to search for the most suitable doctor and location for their needed medical support, thus saving the hassle of inquiring about clinics' availability. This feature is particularly useful in times of pandemic when clinic opening hours are not as stable.
2. Video consultation with doctor for timely treatments
Dr. HK also provides remote video consultation services, where doctors will conduct online diagnosis and dispensing of medication, aiding patients who are at home with timely medical support, especially for those with mobility problems, the elderly, and children, or patients who have been tested positive for COVID-19 and not suitable to leave home.
3. Flexible medical support with extended clinic service hours
Outpatient clinics usually operate during the daytime, which may not be convenient for some who are seeking medical attention at night. Dr. HK has extended service hours until 9pm, making first-line medical support more flexible for patients in times of need.
4. Medication Delivery in 4 hours at the earliest: One-stop Medicial Solution at Your Doorstep
Dr. HK patient apps offer one-stop virtual care solution from appointment booking to video consultation and payment, followed by home delivery of medication on the same day, with the additional option for express delivery in 4 hours at the earliest[1], users can now receive consultation and medication while staying home. The low-touch process not only reduces the risk of cross-infection, but also enhances the safety of medical staff.
Dr. HK's video consultation fee starts from $338, which includes video consultation, 3-day medication, and delivery by SF Express.
Sean Lee, Director & Chief Executive Officer of CMHK
China Mobile Hong Kong has been dedicated to its corporate responsibilities and in fighting the pandemic together with Hong Kong. By bridging both parties' advantages in communications technology and smart medical care, we hope that the launch of Dr. HK with Heals may promote the development of smart medical care, in long run, to offer the public a new medical option, while alleviating the pressure on the medical staff. CMHK will continue to contribute to the community through its strengths, introduce more innovative and digital solutions, and strive to become customers' most preferred digital partner.
Ben Li, Chief Executive Officer of Heals
Heals is proud to have partnered with China Mobile Hong Kong, being part of China Mobile, a Fortune 500 mobile network brand with the largest customer base in the world. Heals is committed to building a comprehensive ecosystem that connects patients, doctors, and pharmacies and as policies of the Greater Bay Area gives rise to population mobility and an integrated medical system, we look forward to advancing the medical platform with CMHK, offering omni care for patient, combining online virtual care on 5G with auxiliary home care.
