WIND Mobile, a subsidiary of Vimpelcom with over 700,000 customers in Canada, launches a self care mobile app, "WIND My Account" for its prepaid and postpaid customers to manage their wireless accounts. The app which is made available across all major mobile platforms including Apple, Android, BlackBerry and Windows, enables customers to view account balances, pay bills, top-up accounts, monitor phone usage, add and remove add-ons, and change plans altogether.
The apps comes with 'zero-rated' data charges over its network, to encourage customers to use the app without need to worry on the data charges. The app also supports viewing of past payment history, setup pre-authorized payments and enable features like international roaming.
“Our customers share the same values as we do when it comes to staying connected. We know that most Canadians prefer to manage their own account rather than call into a customer service centre and our goal is to empower them to do as much as possible themselves, right from their smartphone or tablet. The new WIND My Account is just one more feature that makes our services easier and more convenient than ever before."
- Omer Rashid, Chief Customer Officer, WIND Mobile
