Spark New Zealand said that it will be waiving data overage charges for all customers who are on data-capped fixed and wireless broadband plans and are at risk of losing access if they can’t afford to go over their existing data limits.
This applies to both consumer and small and medium business customers and will commence from Monday 17 August and continue until Auckland moves down from Alert Level 3.
When New Zealand first entered lockdown in March, Spark moved quickly to lift broadband data caps, providing customers across the country with over 7,200 terabytes of free data over 100 days.
Spark customers are reminded that while network traffic will be monitored to ensure fair use and an optimal experience for all customers, there may be congestion during peak periods. Spark is currently speaking to large online content providers to encourage a return to the bitrate capping policies that were put in place during New Zealand’s first lockdown, which helped internet service providers manage peak network loads by reducing the resolution of streamed content.
