To further improve residential customers’ experience, Australia's NBN Co said it is overprovisioning the downlink component of the Home Fast and Home Superfast products by around 10 – 15 per cent, where possible.
NBN Co is planning to overprovision most other existing wholesale fixed line speed tiers starting from between June and August 2020. The provision of additional download capacity at the wholesale layer is designed to accommodate protocol overhead, which includes the code used to help ensure the correct delivery of data packets, that otherwise impact a customer’s broadband speed.
NBN Co has also responded to increasing demand from customers for higher speed residential broadband services by launching three new residential wholesale products at attractive price points: Home Fast, Home Superfast and Home Ultrafast.
nbn Home Fast is available to internet retailers for an effective wholesale charge of $58 per month. nbn Home Fast is designed to offer peak wholesale download speeds of up to 100 Mbps and upload speeds of up to 20 Mbps and is available across all fixed line nbn technologies.
nbn Home Superfast will offer peak wholesale download speeds of up to 250 Mbps and upload speeds of up to 25 Mbps. nbn Home Superfast is currently available to approximately 32 per cent of premises that are ready to connect to the nbn.
nbn Home Ultrafast will offer peak wholesale download speeds of 500 to close to 1000 Mbps and upload speeds of up to 50 Mbps. nbn Home Ultrafast is currently available to approximately 18 per cent of premises that are ready to connect to the nbn.
Brad Whitcomb, Chief Customer Officer - Residential, NBN
This period of self-isolation has given pause for many Australians to consider how important it is to choose the right plan to meet their needs and, generally, the more people and the more devices connected within the home, the more utility and benefit customers are able to derive from higher speed plans over the nbn network.
