Tulip, the leader in store associate cloud-based mobile solutions, introduced "LiveConnect" to support omnichannel messaging on the most popular social chat platforms including WhatsApp, WeChat and Facebook Messenger.
With Tulip's LiveConnect, customers can communicate with retail stores live over their preferred channels through a simple and intuitive user interface alongside the Tulip Clienteling App. LiveConnect (CNW Group/Tulip) LiveConnect (CNW Group/Tulip) LiveConnect allows retailers to further enhance their customer experience and capture incremental sales. Customers of retailers using LiveConnect may chat directly with nearby stores through their preferred social chat channel. Associates can easily respond to customer inventory questions and share product video and photos in real-time through their in-store mobile devices.
Ali Asaria, Founder and CEO, Tulip
Tulip has always allowed stores to communicate directly with customers over SMS and email, but today's customers are increasingly moving towards more real-time methods of communication. For retailers, LiveConnect delivers an effective and meaningful way to engage with their customers.
