T-Mobile US provided a preliminary view of key customer results for the fourth quarter and full-year 2021, including its highest postpaid net customer additions and postpaid account net additions in company history for full-year 2021.
Postpaid net customer additions of 5.5 million for full-year 2021 exceeded the high end of the company’s annual guidance range and are expected to lead the industry for the 7th consecutive year, based on industry consensus expectations. In the fourth quarter, T-Mobile reported 1.8 million postpaid net customer additions, its highest fourth quarter in company history, and 315 thousand postpaid account net additions, the highest fourth quarter in the last four years.
Consistent and Strong Customer Growth
- Postpaid account net additions were 315 thousand in Q4 2021, the highest Q4 in four years and reached a record 1.2 million for the full year 2021, more than doubled year-over-year.
- Net customer additions were 1.8 million in Q4 2021 and 5.8 million for the full year 2021, the highest annual number in five years. The total customer count increased to a record-high of 108.7 million.
- Postpaid net customer additions were 1.8 million in Q4 2021 and 5.5 million for the full year 2021, which exceeded the company’s most recent annual guidance range of 5.1 to 5.3 million.
- Postpaid phone net customer additions were 844 thousand in Q4 2021 and 2.9 million for the full year 2021. Postpaid phone churn was 1.10% in Q4 2021 as the company ramped up its Sprint customer integration and 0.98% for the full year 2021.
- Postpaid other net customer additions were 906 thousand in Q4 2021 and 2.6 million for the full year 2021, which included High Speed Internet net customer additions of 224 thousand in Q4 2021 and 546 thousand for the full year 2021.
T-Mobile continues to deliver game-changing Ultra Capacity 5G to people across the country at an unprecedented pace, strengthening its network leadership position with a two-year head start on its competition. The secret to T-Mobile’s Ultra Capacity 5G – the 5G that delivers super-fast speeds nationwide – is mid-band 2.5 GHz spectrum. When other U.S. operators went all in on millimeter wave limited to parts of stadiums and outdoor areas, T-Mobile executed a multi-band spectrum strategy that includes low-band Extended Range 5G which reaches over 310 million Americans and is expected to cover 99% of Americans by 2023.
Mike Sievert, T-Mobile CEO
It is undeniable that T-Mobile’s unmatched best value, network and experience combination resonates with consumers and businesses when it results in record-setting net adds of 1.2 million postpaid accounts and 5.5 million postpaid customers in 2021, even as we continued to navigate Sprint churn during our accelerated integration.
