The need for Unified Communications is higher than ever. As more people become accustomed to the mobile lifestyle, where they carry their smart mobile devices wherever they go and conduct all their daily transactions - communicating, working, entertaining, purchasing goods and services, conducting a host of transactions including banking and bill paying - the need for multiple access to real-time communication services becomes very significant. According to the 2013 UC Strategies and Vendor Leadership: North American Enterprise Survey by market research firm, Infonetics Research, the enterprise segment is seeing an increasing need for Unified Communications and has released the following highlights from the survey:
Companies are adopting unified communications to improve response times, increase employee productivity, and reduce operational costs
87% of enterprises surveyed plan to add videoconferencing to their UC architecture by August 2014
The use of the cloud is also on the rise: 22% of respondents already have implemented portions of their UC architecture in a private cloud, and 19% have done so in a public cloud
Collaboration is the most common application deployed in the cloud (private or public), followed by conferencing and faxing
For businesses that have not adopted UC, the #1 barrier is cost
“The biggest change we’re seeing in unified communication deployments is the adoption of video,” notes Diane Myers, principal analyst for VoIP, UC and IMS at Infonetics Research. “Businesses have been implementing more mobility into their UC architectures over the past year and now are looking toward videoconferencing to help drive further productivity. The vendors that can effectively deliver integrated video and mobility into their UC solution and do so in a simple and easy-to-use manner will be best positioned for success,” adds Myers. “According enterprises participating in our UC survey, Cisco and Microsoft are the leaders in unified communications thanks to their installed base and perceived positions of leadership.”
| Source - Infonetics (Oct 7, 2013) | Follow US @ |
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