TELUS International, a leading digital customer experience (CX) innovator that designs, builds and delivers next-generation solutions for global and disruptive brands, including AI and content moderation, recently announced the official opening of its state-of-the-art site in Ballina, Mayo in Ireland that will support the company’s creation and enhancement of data to enable better AI via human intelligence.
TELUS International AI Data Solutions helps companies test and improve machine learning models via its global AI Community of more than one million annotators and linguists. The company handles all data types across 500+ languages and dialects to enhance AI systems across a range of applications from advanced smart products, to better search results, to expanded speech recognition, to more human-like bot interactions.
The US$1.5 million investment in Ballina, Mayo, follows TELUS International’s 2021 acquisition of Lionbridge AI and the addition of 30 new roles. TELUS International AI Data Solutions currently employs more than 200 team members in the region.
Marilyn Tyfting, chief corporate officer, TELUS International
We’re excited to open our company’s newest site here in Ballina on behalf of our team members in the region, further supporting their ambitions to continually elevate the level of support and innovation that we provide to top global brands and tech hyperscalers, helping them leverage the power of AI to in turn better serve their customers. This inspiring and tech-forward space paired with our local and global teams’ deep expertise and capabilities in AI will further enable us to meet the increasing demand and complex needs we continue to see from our clients. Additionally, this significant investment in the Mayo community builds upon our company’s strong 17-year legacy of establishing and growing TELUS International’s operations and teams across 28 countries around the world, and represents our long-term commitment to supporting the citizens, community and infrastructure in the regions where we operate.
