MessageBird, a leading omnichannel cloud communications platform, has recently announced the closing of a new $200M Series C round.
This latest investment, raised remotely during lockdown, comes on the back of a global surge in demand for a wider range of messaging-first customer communication tools, across a much broader range of channels, as global businesses struggle to cope with the pivot from physical in-store and call centre-based customer service to a fully remote workforce and online only sales. This accelerated MessageBird’s evolution from a purely Communications Platform as a Service (CPaaS) company to the world’s first and only Omnichannel Platform as a Service (OPaaS) company, claims MessageBird.
The funding will be used to triple the size of MessageBird’s global team and further expand into its core markets in Europe, Asia and Latin America, as the company officially launches a “Work from Anywhere” policy.
Robert Vis, MessageBird Founder & CEO
I just want to live in a world where I can text with a business and never get stuck waiting on hold again. MessageBird has pioneered OPaaS (Omnichannel Platform as a Service) based on the idea that global companies should have zero-friction communication with their customers anywhere in the world and on any channel they prefer.
