Amdocs is investing in and partnering with Veego Software, a startup that brings artificial intelligence and other advanced technologies to perfect the subscriber experience in connected home environments.
Veego addresses malfunctions in the connected home as it grows smarter and more complex. When smart devices and services do not function efficiently, residential users become frustrated and turn to their Internet Service Providers (ISPs) for help. Since malfunctions can occur for a myriad of reasons anywhere across the service-delivery chain—from the service cloud through the internet, in the home router, across the WiFi network and within devices and their inter-communications—ISPs require a very broad and deep level of visibility. But today they are blind.
Employing AI and other advanced technologies, Veego autonomously discovers the smart devices and the services they consume within and beyond the home, endowing ISPs with the visibility that enables perfection and personalization of the subscriber experience. Continuously monitoring the behavior of connected devices and the services they use, Veego automatically detects malfunctions as they occur. Employing its unique, cloud-based Malfunction Signature Library, Veego autonomously analyzes and resolves a multitude of problems even before users experience them.
With several lab trials underway with major ISPs, Veego and Amdocs will provide integrated solutions to enhance smart care in the home.
Amdocs will also adopt the Veego technology to offer combined solutions for customer care and user experience to major internet service providers globally.
Gil Rosen, GM, Amdocs
Veego gives eyes to ISPs enabling them to see what is going on in the connected home, drastically improving their support of millions of subscribers and reducing OPEX on customer care.
Amir Kotler, CEO, Veego
Veego technology will enrich Amdocs’ portfolio of products and services, enabling them to offer a unique, game-changing solution to ISPs who service millions of smart, hyper-connected homes.
