Singtel said it is investing S$45 million over three years to deepen the digital skills of its 12,600 employees in Singapore.
The initiative, dubbed ACT, aims to Accelerate employee learning and skills development, empower employees to Co-create their skills pathways and Transform employee roles to ensure they remain relevant in the digital economy.
Since embarking on its digital transformation in 2012, Singtel said it has digitalised its core consumer and enterprise businesses as well as developed new growth drivers in the areas of digital marketing and cyber security. It is also building out a regional digital ecosystem in mobile financial services and gaming, and leveraging analytics and artificial intelligence to improve customer service and customer engagement.
To support the ACT initiative, Singtel recently launched a digital learning app called CURIOUS to help employees on their digital learning journeys. It features curated learning channels with some 100,000 courses and videos covering topics from technology to leadership. This will complement classroom sessions and on-the-job training, enabling staff to develop new competencies in areas such as analytics, automation and design thinking, in a shorter time. The app also allows employees at every stage in their careers the flexibility of customising their learning experience according to their individual needs.
Additionally, Singtel employees will be empowered to develop skillsets to match the needs of the digital economy. For example, the ‘4G to 5G Pathways’ course will prepare network engineers for 5G, equipping them with new 5G skills.
Aileen Tan, Chief Human Resources Officer, Singtel Group
With technology and our industry evolving so quickly, constant re-skilling and retraining is critical. The ACT initiative is designed to help our employees deepen their digital capabilities as we accelerate our digital transformation efforts.
