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Expert Opinion
Capturing the Golden Nuggets in Your Network
Expert Opinion
8 years ago
We live in an era when mobile operators are required to become digital lifestyle providers in order to succeed, increasingly offering…
CEM for Digital Services: Turning Big Data into Smart Data
Expert Opinion
8 years ago
As data commoditisation rises there are many initiatives underway to allow traditionally network-focused CSPs to become more customer-centric. As a result…
Don’t Try This at Home! Why You Should Leave DPI to the Specialists
Expert Opinion
8 years ago
There are some things you should NOT try to do yourself. Building and maintaining Deep Packet Inspection (DPI) technology is an…
Live Gaming Broadcasts: Is it One Level too Far for Mobile Operators?
Expert Opinion
8 years ago
It is all kicking off now. Mario has dealt with the giant flying Paragoomba and had a close call with some…
Indoor Connectivity – Wi-Fi Has You Covered
Expert Opinion
8 years ago
The integration of Wi-Fi into the customer experience delivered by mobile operators has gathered pace in 2015, driven in part by…
Data is the Next Currency
Expert Opinion
8 years ago
Telecom Operators worldwide are facing increasing heat due to gradual erosion in their core infrastructure revenues. P2P Messaging is going down…
Next Gen Pricing Event – Light on the Pricing, Heavy on Customer Engagement
Expert Opinion
8 years ago
As I have previously discussed, telco industry events can be a mixed bag. The umbrella event of “Next Gen Pricing and…
Wi-Fi Calling is Making the Headlines but is it Worth the Hype?
Expert Opinion
8 years ago
Wi-Fi is not a new phenomenon. It has been used and relied upon by millions of people to access data services…
How Well do Operators Understand and Engage with Customers as Individuals?
Expert Opinion
8 years ago
The New Business Model Will Require Operators to Communicate to People as Individuals When was the last time you heard from…
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