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A Wiser Approach to Raising Revenue
Expert Opinion
8 years ago
We noted an unusual news story this month, which raises the spectre of telecoms consumers being targeted as a source of…
Adaptive Customer Management Leverages Big Data for Superior Customer Experiences
Expert Opinion
8 years ago
We hear a lot about Big Data, but data alone is virtually useless unless organizations can extract meaning from the volumes…
What is the future of NPS in Telecoms?
Expert Opinion
8 years ago
Customer experience within the telecom industry is quickly becoming a key differentiator between operators. One statistic I heard recently from the…
VoLTE: You Don’t Have to Shout
Expert Opinion
8 years ago
Whether you’re a fan or not, Taylor Swift gets it. Some things are more or less just accepted as normal. It…
Trend Towards Mobile Viewing to See Strong Growth in "On-the-Go" TV Services
Expert Opinion
8 years ago
Gone are the days when a mobile phone was simply that – a device to make voice calls. The advancements in…
What Will be the Four Biggest Drivers of Cloud Security Innovation in 2016?
Expert Opinion
8 years ago
The rise of cloud-based infrastructure is one of the biggest developments in IT during the past few years, and now we…
Capturing the Golden Nuggets in Your Network
Expert Opinion
8 years ago
We live in an era when mobile operators are required to become digital lifestyle providers in order to succeed, increasingly offering…
CEM for Digital Services: Turning Big Data into Smart Data
Expert Opinion
8 years ago
As data commoditisation rises there are many initiatives underway to allow traditionally network-focused CSPs to become more customer-centric. As a result…
Don’t Try This at Home! Why You Should Leave DPI to the Specialists
Expert Opinion
8 years ago
There are some things you should NOT try to do yourself. Building and maintaining Deep Packet Inspection (DPI) technology is an…
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