The rise of digital intelligent companies, data-driven growth models and operator transformation opportunities are among the topics that took center stage at the recently concluded Huawei’s 7th Operations Transformation Forum (OTF). Themed ‘Further Unleash Transformation Toward DigiVerse 2.0’, the event which took place in Bangkok, Thailand from the 26th to 27th of October, attracted hundreds of telecom operators and leading organizations in the industry.
Austin You, Vice President, Global Technical Service, Huawei in his keynote address entitled ‘Together, Lighting Up the Digital Future’ reiterated the importance of digital intelligence in ensuring business growth and survival, and in fulfilling customer needs as well as addressing ESG concerns. In his speech, Austin highlighted Huawei released vision for the 2030 digital intelligence world featuring advanced applications built on human-computer interactions, next-generation IoT operating systems and man-machine collaboration. Leveraging expected DOU of 600Gbit/s and a 10GE home broadband penetration rate of 23%, these applications will be rapidly redefining individual, home and enterprise digital experiences and interactions.
Austin YOU, Vice President, Global Technical Service, Huawei
Delivering value via digital intelligence
Elaborating on how operators can adapt to and capitalize on digital intelligence, Austin highlighted Huawei’s ‘Connection Plus X’ mode which uses existing connectivity to drive new experiences, scenarios and users. Citing the China market, Austin shared how operators created a winning 5G video calling service with a 100 million subscriber target by adding new interaction capabilities such as simultaneous translation, conference collaboration and remote assistance. Similar achievements are recorded in the FTTR and mobile money space. Austin also highlighted the USD4.7 trillion opportunity in the ‘carrier for carriers’ market where operators use their accumulated ICT expertise to power enterprises’ intelligent production, network-based collaboration and customized service needs.
Another key area for digital intelligence upgrade is O&M transformation that is required to support autonomous networking, man-machine coordination and the repositioning of humans from ‘in the loop’ to ‘on the loop’. O&M transformation, according to Austin, is necessitated by the stagnation in the O&M personnel count despite traffic volumes growing by six times and base stations increasing by 100%.
The third area for upgrade is the digital operation maturity standards. To date, Huawei, standard bodies and operators have joined hands to put in place a number of references including the DOTF maturity assessment model, VoF value evaluation standard, Autonomous Network Maturity Standard and BizDevOps maturity assessment model.
Co-creating and co-innovating
Huawei’s pathway for digital transformation builds from inside out, expanding gradually to operator platforms and to other industries. “We helped a China operator to achieve a 50% 5G traffic distribution ratio through the digital intelligent marketing platform, and helped a middle east operator improve user satisfaction by 10% through the digital intelligent experience platform,” said Austin. Austin also shared a China Fujian operator case study where its 2B enablement services led to 100% 2B revenue growth in three years.
Unleashing transformational value with DigiVerse 2.0
A key highlight of the OTF event is the launch of Huawei’s Digital Operation Transformation DigiVerse 2.0 (DigiVerse 2.0). DigiVerse 2.0 brings key enhancements namely the shift to converged smart data using AI and cloud platforms and the rise of hybrid cloud deployment. Other enhancements are cross scenario collaboration, for example ‘business-network’ for agile business development, and augmentation of ToB revenues by leveraging ToC and ToH.
Backed by proven success in terms of operational efficiency, transactional NPS scores and 2C/2H/2B revenue growth, Huawei shared how Huawei’s Connectivity Plus Digital Services can augment operator revenues by 40-60% and how its Digital Operations Transformation enables operators to make use of smart data to become more customer centric. Similarly, transformation at the infrastructure layer can help operators develop an intelligent and sustainable network.
From ABC to CBA: Putting customers first
The event also saw Huawei exploring the preferred approach to adopting digital technologies and platforms. The shift to Customer, Business and Architecture (CBA) model sees business needs driving technologies such as AI, Big data and Cloud (ABC), and not the other way around. Huawei also discussed how operators can increase internal synergies by including more scenarios for transformation to realize a higher converged data and collaboration value.
To ensure that digital transformation efforts are delivering the expected outcomes for both the short and long term, Huawei shared its Transformation Value Measurement tree which identifies a set of value indicators. At the capability layer, indicators include differentiated application, data quality, cloud maturity and digital talent ratio. The corresponding indicators at the service layer are automation degree, service quality and network reliability while business value indicators include customer satisfaction, revenue and reduction in O&M costs.
The successfully concluded event also featured other highlights from Huawei including a DigiVerse tour in Bangkok and one-to-one deep conversations on diverse digital transformation scenarios that are tailored to operator needs.
To learn more about OTF 2022, please click here.
