With DTW 2022 having took place last month, Ariana Lynn, Editor at The Fast Mode spoke to James Kirby, SVP & Head of EMEA of CSG on the company’s participation at the event and the launch of CSG’s B2B platform, CSG Encompass.
Ariana: Which summit will CSG be participating in?
James: We were in the Growth Summit this year. On Tuesday, 20 September, Chief Operating Officer and President of Revenue Management and Digital Monetization Ken Kennedy presented on a panel on enterprise 5G. He shared some valuable perspective on CSPs’ need for rapid digital transformation to remain competitive, as well as monetization challenges and new business models shaping CSPs’ offerings.
Our head of social impact and ESG, Cindy Parsons, also spoke at the show. She had a thoughtful conversation with TM Forum on driving sustainable innovation through an open, collaborative culture that empowers employees and encourages human connection.
Ariana: What are some of the key announcements we can expect from CSG at the event?
James: While we didn’t announce anything on the show floor itself, our team was eager to demonstrate our commitment to our customers and to all CSPs in their unique journeys to digital transformation. That dedication is evidenced by our newest and most holistic solution, CSG Encompass, whichis transforming ecosystems and creating dynamic marketplaces to accelerate the pace of digital services of today and of the future.
Ariana: What will be CSG’s major showcases?
James: As CSPs continue to grapple with a complex B2B2X ecosystem, we were most excited to showcase CSG Encompass. Designed as a SaaS, open, integrated, and modular solution, Encompass helps enterprises simplify the complexity of an interconnected ecosystem of enterprises, consumers, and partners to drive dynamic collaboration. The Encompass platform allows CSPs to differentiate themselves and unlock the limitless possibility of 5G-enabled offerings that excite customers and deliver seamless commerce.
Ariana: How does it feel to be back physically at DTW 2022? What’s your Copenhagen experience?
James: After a three-year hiatus, it was a surreal feeling to be back with 3,000+ industry leaders and attendees to co-create and learn in the telco industry. We were able to reconnect with familiar faces and open the floor for more intimate and focused collaboration with customers, partners, media, and analysts. We left with a renewed energy to continue reducing complexity and bolstering our customers during a critical time for the industry. And you can’t help but enjoy a city as beautiful as Copenhagen!
James Kirby is SVP & Head of EMEA at CSG, where he is responsible for go-to-market strategy and business development across the region. His international experience helps him craft service offerings that improve customer experience. With 20 years’ experience at CSG, James puts customer excellence and continuous improvement at the centre of his strategy. He has previously held product management, business development and services roles within CSG.
