Swisscom has implemented MATRIXX Software Convergent Charging Platform for prepaid and postpaid mobile customers as part of a transformation initiative to move its business to real-time. The system was integrated into Swisscom's existing network and IT infrastructure in less than 3 months including full customer and price plan migration.
MATRIXX says that by leveraging a single, real-time charging platform for all of its services, Swisscom can now achieve a number of strategic goals including enhancement of Swisscom's position as a telecom innovator that provides world-class, real-time service and customer experiences provide billing transparency and real-time engagement for all customers. Installation of a future-proof, real-time platform can support the full scope of Swisscom's customer services, including LTE roll out. MATRIXX Charging is providing 100% real-time capabilities, high availability (99.999% uptime), and disaster recovery using a fraction of the hardware and resources normally required for network-grade real-time systems.
"MATRIXX is transforming our business as we innovate new ways to expand and monetize mobile broadband services," said Heinz Herren, CTO at Swisscom. Herren continued, "As we move to LTE, we foresee a customer need for more billing transparency and flexibility for our customers to select their individual plans in real-time from their mobile devices. Furthermore, we see that shared plans are also becoming prevalent in the Corporate and SME market where the need for real-time spend control across enterprises is a key differentiator as users and devices consume more bandwidth and subscribe to a wider range of offerings."
"The new and dynamic market that LTE drives requires a different approach to real-time technology that will advance our business by enabling an online experience for all our customers," said Bram van der Zwet, Strategic Program Manager at Swisscom. "We believe the MATRIXX platform and technology brings a radically innovative approach to the online demands of an operator, providing the platform for Swisscom to launch a new era in its interaction with our customers."
Dave Labuda, Founder, CEO and CTO of MATRIXX Software, said, "Swisscom is on the forefront of operators who are transforming the industry and using real-time to advance their offerings. We are proud to play a role in delivering on Swisscom's strategic decision to elevate its business to focus on real-time customer interaction."